We were introduced to Cloud Orca who had a near instant understanding of our requirements. Whilst not a particularly large installation of Salesforce, we had some added complexities which meant that we didn’t fit in to the basic roll out template. Cloud Orca were supportive and understanding of our initial external frustrations with the process in the early stages and were able to get us back on track for a quick turn around installation.

The team were honest and forthright about our requirements and what is possible within the system but made every attempt to provide an alternative solution for us to work with. This led to a good level of trust in their capabilities. There was a good team behind our main point of contact, with whom we built up a good relationship. That one-on-one relationship led to a better understanding of our businesses individual needs and was always on hand to discuss any concerns we had along the way.

Cloud Orca took control and guided us to a successful outcome.

Cloud Orca were an amazing help to our scoping, implementation and training success. This was our first venture with a CRM platform and they were there every step of the way!

Cloud Orca have been a partner we can rely on and would highly recommend. Being a fintech startup it is important to keep our clients financial data secure whilst being able to get maximum value from a CRM solution, that is why we chose Salesforce & Cloud Orca. Having worked with similar businesses to ours, Ed and his team at Cloud Orca have a wealth of experience and really understood what we are building, this was apparent during meetings where Cloud Orca shared their knowledge and made great suggestions to ensure we got the most from the Salesforce CRM and that it would be a solid foundation upon which to grow. Throughout the project, Cloud Orca’s communication and project management was excellent and we were impressed with how quickly they implemented our requirements within the promised timeframe!

A brilliant experience with Cloud Orca, specifically with Tony Di Carlo who was really clear and informative throughout the process.  No task was too big or too small and we appreciated the patience and understanding Tony and the team had with us; much appreciated and would highly recommend Cloud Orca.

Cloud Orca did an excellent job in understanding our requirements and working with us to develop effective solutions. Their support throughout and after the implementation process was excellent, and the team are extremely knowledgeable on the entire Salesforce ecosystem.

Our company is expanding rapidly, and our existing systems were not able to keep up with our growth. Having never really explored CRM systems in depth before I was unsure whether Salesforce was even the right option for us. However, after the initial scoping call with Tony I was completely satisfied that it was going to be the right solution and that it would not only be able to keep up with our growth, but also assist in our future development as a company.

The build process was smooth, communication was great, and I felt like Cloud Orca really understood our business and it’s needs. Cloud Orca took me through the developments step by step which enabled me to understand the power of Salesforce, this led me to requesting additional features. These additional features were discussed and implemented within a matter of a few days. I was really impressed with the performance of the Cloud Orca Team and would certainly recommend them!

Really happy with the Salesforce implementation and Cloud Orca have gone above and beyond to help our business run a lot smoother. Would highly recommend.

We had previously worked with another Salesforce partner who basically couldn’t deliver what we had asked for. We were recommended to Ed & Tony at Cloud Orca as they have worked with numerous Financial Services firms and knew what we were exactly after as well as add additional functionality from their experience which they felt would be relevant to us as a business.

The end result is we now have a CRM built exactly to our needs and is above our expectations due to the extra little bits Cloud Orca felt would benefit us.  They delivered the project ahead of schedule and we are so happy with them overall that we now use them monthly to help develop our system further.

Cloud Orca were a great support for setting up Pardot for us. We were launching this from scratch, not migrating from any competitors, so we had a slightly different outcome than others would.  We had great advice on how to structure our future content in the most efficient way, as well as we understand how the technology works and how we can fix and modify things going forward. Ed, Tony, and Roy were incredibly supportive during the project, daily calls with them were valuable as we learned something new in a bite-size dose and could test our ideas on the best way to set up our processes.

5 out of 5!

If you need Salesforce, Cloud Orca is the partner you need, they are great at analysing your requirements (or even help you shape your requirements) and advising the best solutions. They are super quick at execution with lots of expertise.

Cloud Orca got to know our business and their attention to detail was exceptional. 10/10 would use them again

We partnered with Cloud Orca on the recommendation of Salesforce and from the very beginning, we found the team to be professional and enthusiastic about achieving our goals. We implemented Sales & Service Cloud alongside Social Studio within a project that was conceived, designed, implemented and actioned in less than 8 weeks – frankly incredible work.

The team assigned to us were fantastic to work with. Clearly defined project timelines, actions and results were outlined but without pressure.  I would not hesitate to recommend Cloud Orca to implement Salesforce. You could do it alone if you had the resource, skills and time available within your organisation, but I would guess that most SME’s do not have. For us, every penny spent with Cloud Orca was worth it.

Cloud Orca are an Excellent team, they guided us through the planning and actual implementation of the project with detailed explanations and professionalism. We would highly recommend them!

Cloud Orca were efficient, knowledgeable and personable, no question was too silly and they worked tirelessly to find solutions to our requests. We very much enjoyed working with them and would definitely recommend

We worked with Cloud Orca for 4 months to uplift our Salesforce instance.  Over the years with the system being managed by multiple admins, undergoing custom work and changes of the process had left our system in need of support.  Cloud Orca ran in-depth workshops with all relevant teams, focussing on process. During the course of the project, they went above and beyond, providing one to one training sessions with our Salesforce Admin to ensure the system would be self-sufficient.  Their knowledge of SalesForce was fantastic, they were able to advise on industry and best practice-based off the multiple requirements gathering sessions.

Cloud Orca are a well organised, very professional and extremely knowledgable consultancy.  They made our Sales Cloud Implementation straight forward and as a start-up gave us fantastic advice and thorough training.  Highly recommend Cloud Orca!

We worked with Cloud Orca to implement Sales Cloud, Service Cloud & Pardot and help migrate from another CRM system.

The service provided was second to none and nothing was a problem too big for the team.  Their knowledge of Salesforce made getting set up and onboarded very easy for us.  We couldn’t have set this up without Cloud Orca as our consultants and are highly recommended

Cloud Orca have excellent attention to detail and are always willing to go the extra mile.  Highly recommended.

“We had decided to implement Salesforce as the CRM system for our business and were introduced to Cloud Orca by our Salesforce Account Manager. Cloud Orca have made the whole process of implementation and configuration so easy providing a dedicated developer and project manager to ensure our requirements were clearly captured and effectively implemented. Cloud Orca were happy to take onboard our feedback as our instance of Salesforce started to take shape and were quick to make further enhancements on the back of the feedback we provided. It has been a pleasure working with Cloud Orca they have constantly kept us engaged and up to date throughout the delivery of the project and have often taken the initiative to suggest adaptations to our process or the system where they have identified potential efficiencies.

The project was delivered on time and within budget thanks to the commitment and hard work of the team at Cloud Orca – thank you!”

“When changing our CRM system for the 2nd time in just over 24 months the decision to begin such a large project twice is a huge commitment.  We engaged with SF who in turn brought in their partners, Cloud Orca.  Our initial contact was with Tony, we had many discussions, we discussed our frustrations with our current provider & what we needed to achieve to make the project a success for us.  Cloud Orca understood our needs and gave us great confidence that SF was going to be the right product.  The project, our end product far exceeded our expectations.  Our end product was launched and used spot on time.  Highly recommend SF & cannot recommend Cloud Orca as the project team enough”

“We knew that Salesforce is a powerful tool but without CloudOrca we would’ve missed out on so much functionality that has now become such a vital part of our operations. Cloud Orca used their expertise and took the time to really understand how our business works and how each department would get the most out of Salesforce. They truly felt like an extended part of the APEXX team and went above and beyond to help us create a system with a 360 view of the business from sales to compliance to legal to finance to customer success. We went from a team that was resistant to Salesforce to a team that now lives in the CRM – this is a product of great execution of our Salesforce setup and we have CloudOrca to thank for that.”

“Working with Cloud Orca has been a great experience. Their product knowledge is excellent, and their ability to ask the right questions in order to tailor Salesforce to our needs was excellent. The team were always on hand, and very responsive to our queries and requests – 5/5”

“The team were great, Tony was the right balance between giving us time to get our tasks done but pushing us to keep the momentum going – that balance is always important in a consultant to ensure projects get done alongside existing tasks. I was happy with how tricky problems were assisted with and how Tony went the extra mile for us, as we were not as technically minded as other salesforce / pardot users”

“We are very pleased with the quality of service provided by Cloud Orca.  Salesforce was implemented effectively and tailored to the specific needs of our company.  Having the Salesforce platform tailored to our company requirements means we can get more out of the platform in the long run.  Roy, who led the project, was professional, highly-motivated and attentive.  It has been a pleasure to work with Cloud Orca.”

“Ed and Roy have been brilliant from start to finish. We are a Private Equity Firm and they have assisted us in adapting the CRM to work perfectly for both sides of our business. Cloud Orca perfectly advised us on the necessary data fields that we required to create strong supporting reports and pushed back on unnecessary data input points, that would have over complicated the process in the long run. Roy is always on hand to answer any questions you have and is always willing to go the extra mile to get the job finished, often working late nights and weekends. I would strongly recommend the services that Cloud Orca provide”

“We are an SME looking to implement a staged roll-out of SalesForce, Cloud Orca really understood the journey we are on and not only what’s vital to the success of the implementation now, but in the future too. We had dedicated development, who were incredibly responsive, and have created us a great version of the platform. Adoption is going to be strong because our users can see this really suits our needs, and that’s in part to the input from Cloud Orca and their recommendations.  A great partner to be involved in throughout!”

“Cloud Orca were extremely helpful and committed to getting us up and running in an incredibly short time frame.”

“Great team! Really helpful and had our Salesforce up and running in record timing!”

“Cloud Orca do what they say and say what they do. They are always thinking ahead and really take the time to understand our business needs. They have been invaluable in moving our use and adoption of Salesforce to the next level. Thank you Ed and the rest of the team.”

“The team at Cloud Orca were like an extension of our small Marketing team. Responsive, super knowledgeable and were always on hand to support us though the migration to Pardot.”

“Tony & Andrew were friendly and knowledgeable.  They helped make implementing our Salesforce a simple and easy process –  I wouldn’t hesitate to recommend them.”

“Cloud Orca have been a delight to work with.  From the very beginning they were clear about what we needed to do and what to provide which has enabled us to go live this week.  We’re very happy to recommend Cloud Orca to others.”

“I have worked with Cloud Orca on our recently Salesforce implementation. The team have been extremely helpful and found solutions to every problem we came across. Their technical knowledge is superb and their customer service was excellent, no question was too small or stupid and they were happy to help in anyway they could.  Thank you to the whole team especially Ed and Andrew!”

“Above and Beyond!  The entire team at Cloud Orca have gone above and beyond from start to finish with our Salesforce implementation, assisting us even after the project was signed off and closed they were an absolute pleasure to work with, I would highly recommend them.”

“Tony has been absolutely brilliant. Cloud Orca offered great service and quick responses to our never ending questions. Everything we have requested has been delivered brilliantly.”

‘Tony and everyone at Cloud Orca were extremely helpful in launching us on Salesforce. They all made sure they fully understood our business and our needs, including customising Salesforce to exactly how we needed it.  Their support and training was invaluable, would highly recommend them to anyone looking to start using Salesforce. We’ll definitely be coming back to them when we decide to further grow our system.”

“Cloud Orca were great.  We appreciate their help and support with implementation and now we have a great platform to move forward.”

“Thanks so much for Cloud Orca’s efforts and work on our Salesforce implementation.  I look forward to showing it to all colleagues and getting our teams behind the platform.”

“The Cloud Orca team have been exceptional. Their skills and ability to connect with all stakeholders has been first class and we’d highly recommend them to other new Salesforce customers.”

“Cloud Orca team are incredibly dedicated and hard working. It’s really refreshing to have a service partner who works around your schedule to get implementation completed on time. Cloud Orca also have a flexible approach to scoping work which is designed to deliver what the customer wants, rather than what the customer wrote in a brief – I think this is the most notable point. The Cloud Orca team understand that scope development is a healthy part of the process and work with you to deliver value, rather than what was originally scoped.”

“Cloud Orca are a friendly and supportive partner.  They will look for ways to to solve challenges and processes that you have had and map them within Salesforce.”

“We had a very proficient work experience with Cloud Orca and they have really been (and still are) very attentive to our needs, doubts and requests throughout the process.  They have proven to be very experienced, professional and understanding of our needs. It has been a pleasure to work with Cloud Orca.  I highly recommended Cloud Orca as a partner for Salesforce and ourselves.”

“Cloud Orca have made transitioning to Salesforce really easy. We have not had the most positive experience of CRM systems to date, but thanks to Cloud Orca moving to Salesforce over the past 2-months has been really simple, quick and highly effective.”

“Cloud Orca are an impressive team.  From their commitment to support non-profits through to understanding requirements and delivering a heavily bespoke system, the team have been outstanding. We’ve appreciated the time they’ve taken to explain some of the intricacies of Salesforce and are looking forward to working  with Cloud Orca again in the future”

“The Cloud Orca team have been great. They took time to understand the business, listen to our needs and make suggestions for improvement. They have been totally supportive and i look forward to continuing the working partnership.”

“Great experience. Cloud Orca delivered our project on very tight schedule during the holiday period with a very competitive pricing. Furthermore they were very effective in delivering exactly what was needed.”

“Cloud Orca completely reimagined and redesigned our Salesforce system to meet our exact needs and requirements. Their “jargon free” approach ensured that of of our users understood the system and as a result we have had an increase in user adoption. I could not recommend them more highly.”

“Cloud Orca offered full, robust and comprehensive implementation of the non-profit Salesforce CRM product. They listened to everything we needed
and created turnkey solutions for all our workflows and processes. As a charity it is important we operate as lean as possible and Cloud Orca helped us do exactly that.”