While some industries require having their employees on-site (at least till the robots become an everyday occurrence), countless businesses have no issues operating with a remote workforce.
By leveraging the technology tools we have at our disposal today, teams can do almost everything they would do while sharing the same space.
As remote work is quickly becoming a perfectly acceptable way of conducting business, we thought it would be beneficial to give some ideas on how to use the Salesforce platform to ease the transition. This way, you can have a fluid business and engaged workforce while preparing for a remote-working future.
5 ideas on how Salesforce CRM can engage remote workers, and their companies too
Read on to find out how to quickly animate your employees, obtain continuous dialogue across various teams and in essence – attain an agile business.
Mass-email with Salesforce
You are probably used to having the Salesforce CRM hold information about your contacts and accounts, but did you know you can also use it to store the details of your employees?
In short, you can create an employee-type contact, and have the employee details stored in the system. Based on that, you can create List views and send out emails to your employees based on specific criteria.
For instance, the Human Resources department can blast emails to entire teams or just team leads. On the other hand, the Sales department can receive emails based on their geographies, or have their updates mass-emailed to them before a new week or a crucial meeting.
Chat on Chatter
We trust you are well aware of the function Chatter has within the Salesforce CRM, but to summerise it quickly: If you want to talk — you #TakeItToChatter!
To keep your employees engaged to the maximum during this time, you can establish Chatter groups to deliver information to a particular group of people. At Salesforce, they created a Chatter group called COVID-19 to keep employees up to speed on what is happening within the company and the world. Additionally, you can use Chatter to stay on top of critical records (whether you are dealing with opportunities, accounts or something else) you can subscribe to that record via Chatter Feed Tracking.
Connect through Salesforce Communities
We have talked about Salesforce Communities before, along with the various ways to use them. To utilise Salesforce communities when most of your employees work remotely, try building a community around an exciting event or topic, to engage your employees or provide them with information in a more sociable and pleasant way. By nurturing a community consciousness, businesses can show their proactivity and with it, awaken a sense of support.
Subscribe to reports and dashboards
Subscribing to the critical reports to stay on top of a particular goal can be a useful tool. For example, reports can keep employees up to date, and also, by subscribing to them, people can receive necessary information before a big meeting.
Collaborate through Quip
We spoke about Quip more in-depth recently, so if you are drowning in unread emails and crave for a better collaboration tool, go check it out. Quip is a user-friendly Salesforce app that will eliminate the back-and-forth emails, and at the moment, Salesforce is offering it for free for three months.
Maintaining a “normal” working environment is slowly becoming obsolete, as we are all getting used to a new “remote normal”. So, to ease the transition, we hope you will find something here that works for you.
To find out how Salesforce can engage your users whilst working remotely, contact us!