About Tony Di Carlo

Tony is Cloud Orca's Customer Success Director. He has vast experience across media, technology, sports, events and broadcasting and focuses on Cloud Orca customer success. Tony ensures that customers receive what they expect during their implementation and manages their fruition with the platform and Cloud Orca by creating a product roadmap for mutual success.

STAY UP-TO-DATE: 3 CRM trends to follow in 2021
So what does 2021 have in store from us from a CRM point of view?  What we can be sure of is that technology is constantly evolving and that means so do our businesses. Look at how CRM has changed over the past 5 years, it’s quicker, smarter, easier and
Salesforce Sales Cloud or Microsoft Dynamics?
The CRM industry is highly competitive, forming the biggest software market with expectations to grow up to $40.26 billion in size in 2023.  Even though we can find numerous CRM products today, the most significant influencers are still the two giants; Salesforce and Microsoft. While Salesforce holds 19% of the CRM
Three Common Email Marketing Mistakes You Should Avoid 
Email marketing is still one of the leading ways to connect with your leads and customers. Or annoy them.   Today, marketers are bombarded with tactics and methods promoted as the ‘the next best thing’ – urging them to try it out. Furthermore, it’s a fantastic opportunity to live in
Service Cloud & Social Studio — Why and How to Practise Social Customer Care
Most customer care agents have already experienced the connectedness of social media and customer service. In fact, an estimated 67% of consumers practise reaching out to brands via social media to resolve an issue. As a result, responsiveness and presence on social channels have become some of the fundamental building
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Learning to use Salesforce – A stress-free beginners guide
So you have your Salesforce login credentials and now you’re ready to take Salesforce for a spin. Excellent news! Like many who came before you, working with a new CRM system can feel overwhelming, maybe even leave you worried about your progress.  High CRM adoption rates are more important than
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