Archive for the ‘Features & Benefits’ Category

3 easy ways to polish the customer experience with Salesforce

Sunday, November 24th, 2019

Customer experience is creating a lot of buzz today. For the past few years, we have been hearing about how customer experience will become a key brand differentiator by 2020. In other words, customer experience will soon be more important than the price tag or product quality. 

Think about that for a second.

If you don’t believe the customer experience is of high priority – think again.

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3 proven ways how 360-degree view helps your business grow

Saturday, November 16th, 2019

A CRM system can do many impressive things. 

Among the CRM highlights, we repeatedly hear how it can save time, streamline operations, produce smart reports or strengthen customer relationships.

After all, in the CRM world, the more hands-on we are – the more we can bend the system to our liking. But, one particular feature keeps reappearing in CRM conversations, even more so over the past few years, in the time of big data.

This popular CRM feature is the 360-degree customer view.

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What is “Clicks Not Code” in Salesforce and how to benefit from it?

Sunday, October 20th, 2019

Salesforce has repeatedly invested a lot of money and attention to ensure its technology stays close to users and administrators.  The expression “easy to use” is not something Salesforce takes lightly. For a long time, systems like CRM’s and MAP’s were an area where only expensive technical professionals could play around.

However, Salesforce has given us tools with which we have the opportunity to build apps, websites, pages or simply better processes – without any coding.

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