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Customer Service
Community

Our community is an easily accessible space where our customers can find the resources and support they need throughout their Salesforce journey, when they need it.

All the Salesforce support you could want.

Our dedicated customer service community gives you and your team direct access to our team of experts. Whether it’s a support case that needs raising, or a question that needs answering, you will find a wealth of guidance and knowledge in the form of conversations and content that includes FAQ’s, webinars, videos and customised training and best practice guides.

The community is a powerful and intelligent way to train power users and champions, who will be granted access to our admin training guides.

A strategy for success

Case management

This community platform enables our customers to raise and manage their own support cases, and receive high levels of response.

Reporting & MI

Customers can view how and where their support hours are being used as well as tracking how long issues are taking to be resolved.

Omni-channel communication

Choose the way in which we communicate with you from direct messaging, live chat, WhatsApp or email.

Added value content

This platform proves full access to helpful content such as webinar recordings, useful guides, helpful blogs and knowledge articles.

Hear from our customers

"Thanks so much for Cloud Orca's efforts and work on our Salesforce implementation.  I look forward to showing it to all colleagues and getting our teams behind the platform."

– Katherine Hoeger, CEO - Nine United Europe

“Great company and had a good experience all around from start to finish. They will go the extra mile to meet the requirements needed, even after completing the project! Highly recommend.”

– Paul Ferreira, IT Manager - Iguacu Coffee (Panfoods International)

"Tony and everyone at Cloud Orca were extremely helpful in launching us on Salesforce. They all made sure they fully understood our business and our needs, including customising Salesforce to exactly how we needed it."

– Josh White, Marketing & Communications Manager - ProTec Group

"The Cloud Orca team have been exceptional. Their skills and ability to connect with all stakeholders has been first class and we'd highly recommend them to other new Salesforce customers."

– Leigh Webb, CEO - ISC Research

"Tony & Andrew were friendly and knowledgeable.  They helped make implementing our Salesforce a simple and easy process -  I wouldn't hesitate to recommend them."

– Will Coleman, Operations Manager - PRJ Distribution

"The service provided was second to none and nothing was a problem too big for the team. Their knowledge of Salesforce made getting set up and onboarded very easy for us.  We couldn't have set this up without Cloud Orca, they are highly recommended"

– Ian Blinco, Sales Manager - CASCO Pet

Interested in our Salesforce
Community?

As your Salesforce implementation partner, we will ensure you get the very best out of your CRM by supporting you through our community.

Contact us today to find out how we can transform your business.