Fluidic Analytics designs, develops and manufactures tools that seek to revolutionise the way proteins are characterised, allowing customers to understand the machinery of life.
Before the project with Cloud Orca began, Fluidic Analytics were using a mixture of an ERP, HubSpot and ZenDesk for their global sales and service team that allowed no real structure, process, visibility or real-time reporting.
Salesforce and Cloud Orca were the perfect fit. Cloud Orca’s Sales and Service Cloud solution ensured that all sales teams were able to work in a uniformed manner and allowed for full visibility of the customer.
Fluidic Analytics now had a single view of the customer, meaning that all teams can align their work, giving them every chance of success. Power this with a new sleek sales process based on accurate data, meant that user adoption rocketed.
Excellent service. Walked the team through the whole process with clearly defined timelines, goals and next steps. Made what could have been a complex roll out very simple.
Phil Geraghty, Head of Global Sales