Dare Akande

Salesforce rebuilds its mobile experience with the new mobile app

Refreshing news is coming from Salesforce with it’s Winter ‘20 release –  this time focusing on the mobile app and the improvements within it. Salesforce has announced they will be releasing the new version of their mobile app on October 14th. In essence, the entire application has been rebuilt to improve the user experience. 

Users will notice how the mobile app is more unified with the desktop version, while admins will have fun with Salesforce components that are now specially optimised for mobile.  Salesforce has been working on mirroring the mobile experience to the desktop version, so the mobile workforce can reap the same user benefits as much as the desktop workforce does.

As stated in Salesforce’s press release, the new mobile version is opt-in, meaning there is no pressure to get on board right away. 

Once you decide you are ready to make the transition – follow the QuickStart page setup guide.


What is new within the Salesforce mobile app?


Navigation – Salesforce has played around the navigation on mobile, making it more customisable and intuitive. Users will now be able to personalise navigation with the expanded menu. For instance, Salesforce introduced App Launcher to the mobile experience. App Launcher will come in handy when users want to switch between their lightning apps that were never previously available on mobile.


Einstein Analytics – Getting more out of this powerful AI engine is always desirable. Now, within the new Salesforce for iOS, users can access the Einstein Analytics dashboards from different places which will unify the experience for the user. They will be able to connect to Einstein Analytics from global search, links from Chatter posts and Lightning pages or find it embedded in record pages.


Enhanced Mobile Security – Protection is crucial, especially if users have high security and compliance needs. Until now, customers with higher security demands had to rely on external mobile device management (MDM) solutions to use the app. Now, the security is upgraded, as Salesforce brought the mobile application management (MAM) to the mobile app for enhanced protection.


Improved user experience – With the help of the new Salesforce mobile app, you can give your users a more customised experience on the app. For instance, you can provide custom record pages that will only be visible on the phone for your mobile users. Other elements that will enhance the user experience include Lightning Apps configuration and custom mobile component visibility rules.



Are you looking forward to switching to the new mobile experience? Might you need some guidance? Simply connect with us and be part of the easy unfolding of the new Salesforce mobile experience.

About Dare Akande information

Daré is a Salesforce 18 x Certified Salesforce Application & System Architect with over a 
decade of experience working with the 
platform including implementation across 
several household name brands

2 Responses to “Salesforce rebuilds its mobile experience with the new mobile app”

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  2. Dare Akande directory says:

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