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What we do

Experience Cloud

Bringing together knowledge, ideas and best-practice from users, partners and employees with a social network from Salesforce.

What is Experience Cloud?

Embody collaboration and provide a unique customer experience through encouraging shared experiences, insights and ideas.

The people associated with your business are intrinsically linked to it’s continued success. Customised for your brand, Experience Cloud is a place for customers to come together with channel partners and employees creating a unique opportunity for you to consistently share knowledge, best practice and collaborate on projects, in real-time in forums, portals and chats. Allowing them to benefit from a network of Salesforce experts and peers.

Built as a social platform, businesses can foster a culture of innovation, support and problem-solving.  Its features include chat options and screen sharing capabilities, meaning users can easily share data and images through an ongoing conversation in an informal setting. Through automation and machine learning, the platform can also suggest links to relevant groups, experts and content without your manual intervention. With a scalable structure, as your business and network grow, so can your Experience Cloud.

Degree view of your customers & partners
%
Optimised for mobile use

Customer Success Story

Sonali Bank (UK)

The Result
Sonali Bank’s digital transformation journey started with reimagining a safe and cloud-based solution that could contain the entire customer journey while making it easier for the customer and Sonali’s service providers. By using Salesforce Experience Cloud, Cloud Orca were able to provide a safe and clean space for the customers to log into and manage their payments in real-time, eliminating the unnecessary phone calls or branch visits.
By using Salesforce Experience Cloud, Cloud Orca were able to provide a safe and clean space for the customers to log into and manage their payments in real-time, eliminating the unnecessary phone calls or branch visits.

Cloud Orca have excellent attention to detail and are always willing to go the extra mile. Highly recommended.

Andrew Johnson, Head of IT

Seconds
Average time from sign up to making payments
% Cloud
From on-premise systems to 100% cloud based solutions
x
Three fold increase in customer sign ups in the months post implementation

The benefits of Experience Cloud

Talk to your customers and create a community

Automate customer-centric processes

Improve brand perception

Energise your partners and secure your network


Talk to your customers and create a community

Create personalised experiences that are exclusive and unique to your brand. Use interactions to understand more about what really matters to your customers.

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Automate customer-centric processes

Provide an intuitive, user-friendly and memorable branded platform using powerful automation.

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Improve brand perception

Use every interaction with your customers to build brand advocacy, providing timely, relevant and accessible information in a variety of formats. Recognise and reward your most active members to strengthen brand loyalty.

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Energise your partners and secure your network

Connecting your partners and distributors can help to improve their brand presence while building brand advocacy with your business. The platform proves critical for streamlining information sharing, aligning goals and drive sales.

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Why invest in Experience Cloud?

Extend your online presence by using a branded interactive environment that positions your business as support, accessible company that consistently goes above and beyond. The use of machine learning and automation will further help you to support your customers, and provide a personalised experience without being present, while the collaborative and social setting connects your customers with subject-matter experts through your workforce and network of channel partners.

Experience Cloud will allow you to foster a highly innovative workplace where all parties can contribute to organisational growth from any location, powered by individual experiences, insights and perspectives.

Interested in Salesforce
Experience Cloud?

As your Experience Cloud implementation partner, we will ensure you get the very best out of your Experience by customising it to fit your and your customer's exact needs.

Contact us today to find out how we can transform your business.