Service Cloud from Salesforce equips your team with data and customer behaviour from various channels, including social media. This connected and comprehensive view means they can deliver a unique, bespoke service to each one - increasing their lifetime value. Service Cloud leads to increases in productivity, contact resolution and customer retention.
The platform provides powerful insights that mean your team are proactive and responsive - wherever they are. Service Cloud can be accessed remotely and securely from any location or device, meaning that remote teams can provide the same service as an in-house team, achieving consistency.